Programme


Main Conference Programme (Wednesday 19 September)

Timing Programme
8.15 – 9.00AM Registration
9.00 – 9.45AM
Peridot Ballroom
Welcome & Opening Address
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9.45 – 10.30AM
Peridot Ballroom
Plenary I: Delivering Value for Clients Through Person-Centred Care

Speaker: Dr Ng Wai Chong, Chief, Clinical Affairs, Tsao Foundation

10.30 – 11.10AM Morning Tea Break
11.10 – 11.30AM
Peridot Ballroom
Community Care Excellence Awards Ceremony
11.30AM – 12.20PM
Peridot Ballroom
Plenary II: Joy and Meaning in Work

Speaker: A/Prof Lee Chien Earn, Dy Group CEO, Singhealth; CEO, Changi General Hospital

12.20 – 1.50PM Lunch
1.50 – 2.50PM Breakout Track I
Safer Care
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(Peridot Ballroom)
Breakout Track II
What Matters to Clients?
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(Garnet 212 & 213)
Breakout Track III
Better, Faster, Cheaper
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(Garnet 214 & 215)
2.50 – 3.40PM Rapidfire session – Clinical Quality Improvement  Award Winners Rapidfire session – Client Experience Improvement Award Winners Rapidfire session- Productivity and Innovation Award Winners
3.40 – 4.10PM Afternoon Tea Break
4.10 – 4.55PM
Peridot Ballroom
Plenary III: McDonald’s Journey Towards Achieving Customer-Centric and Productive Operations – Insights and Tools

Speaker: Mr Kenneth Chan, McDonald’s Managing Director Singapore, Operating Partner Singapore/Malaysia

4.55 – 5.05PM
Peridot Ballroom
Closing

Post-event Workshop

Workshop 1

Friday, 21 September 2018, 10.00am to 11.30am @ Ren Ci @ Ang Mo Kio

Topic: Ren Ci @ Ang Mo Kio Site Visit & Sharing of Person-centred Model of Care

Ren Ci @ Ang Mo Kio is a new purpose-built nursing home, designed to provide greater privacy and allow the residents more autonomy and dignified living in a space-efficient way.

The new nursing home aims to shift from the medicalised model of care towards a homely (also dementia-friendly) environment that give residents greater independence and autonomy. Like a home, the new setting does not segregate or confine seniors in isolated rooms.

Beyond infrastructure, Ren Ci’s care team also recognises the need to relook at the way care is delivered to their residents. By adopting a person-centric approach, the seniors would be empowered to make their own decisions and that their individual needs and preferences be acknowledged.

 

Workshop 2

Friday, 21 September 2018, 10.00am to 12.00pm @ All Saints Home (Tampines)

Topic: Service Quality Roadshow

Putting clients and their families at the centre of decisions and working alongside other care staff is central to developing high quality healthcare. In the past, clients were expected to fit the routines and practices in healthcare. However, in order to improve the quality of services available, there is a need for healthcare services to adapt so as to be more flexible and appropriate to best meet client’s service expectation. The roadshow will introduce the concept of Service Quality, and participants will be engaged in activities to reflect and deliberate over key topics within Service Quality (i.e. service excellence, self-care, appreciating diversity, empathic listening).

 

Workshop 3

Friday, 21 September 2018, 2.00pm to 4.00pm @ All Saints Home (Tampines)

Topic: Service Quality Roadshow

Putting clients and their families at the centre of decisions and working alongside other care staff is central to developing high quality healthcare. In the past, clients were expected to fit the routines and practices in healthcare. However, in order to improve the quality of services available, there is a need for healthcare services to adapt so as to be more flexible and appropriate to best meet client’s service expectation. The roadshow will introduce the concept of Service Quality, and participants will be engaged in activities to reflect and deliberate over key topics within Service Quality (i.e. service excellence, self-care, appreciating diversity, empathic listening).

 

Workshop 4

Friday, 21 September 2018, 2.00pm to 5.30pm @ Jamiyah Nursing Home

Topic: Hand Hygiene Celebration Event

Hand hygiene is the leading measure for preventing the spread of healthcare – associated pathogens in a care facility, and the Healthcare Workers’ hands are the most common vehicle for the transmission. Celebrate with Jamiyah Nursing Home as the staff organise the celebratory event to appreciate their successful implementation of the hand hygiene project. Participants can look forward to performances put up by care staff to demonstrate their application in optimal hand hygiene practices.

 

Workshop 5

Friday, 21 September 2018, 2.00pm to 4.00pm @ St Luke’s Hospital

Topic: Rehabilitation at SLH’s Day Rehab Centre

This workshop, targeted at individuals from Rehab/Daycare centers, aims to share ideas on how technology adoption and process innovation aids in improving rehabilitation efficacy through maximising manpower, sustaining motivation for clients, and realising better rehab outcomes within a shorter period of time. The thought processes and challenges faced in implementing newer technologies and revising work processes will also be shared. A tour of the rehabilitation facility will be followed from the sharing session.  

updated on 19/7/2018.